Frequently asked questions
Fees and Payment
Application Fee (non-refundable): $200.00
Resource/Material Fee: $200.00
Tuition Fee: $4,600.00
- Initial deposit $1,500.00 upon enrolment
- Followed by $700.00 per months for 5 months
- Total payable $5,000.00
After achieving SIR20216 Certificate II in Retail Services, individuals could progress to higher education qualifications in retail service sector. This qualification provides a pathway to work in a variety of industry sectors and business contexts, job roles may include but not limited to:
Retail Liquor Outlet Attendant
Food Sales Assistant (Fast Food Outlets)
Customer service assistant
An application can be made for Recognition of Prior Learning (RPL) when the student believes that they have already attained the necessary skills and competencies elsewhere (work, other study etc.) or have an equivalent qualification or part of a qualification. MIA recognises the AQF qualifications and Statements of Attainment issued by any other RTOs and grants credit for these towards an award where applicable. The application for RPL and/or Credit Transfer should be lodged prior to or immediately after the enrolment.
A variety of assessment methods will be used to assess your knowledge and skills. Your trainer will explain these in detail before any assessment takes place. Assessment methods may include but not limited to:
Written Assessment (Questions and Answers)
Case Study/Role Play
The delivery is classroom based, face-to-face, so that students can complete in-class activities including: presentations, practice exercises and discussions. Students will be provided with textbooks and workbooks to support the learning. Delivery has been timetabled to ensure you can develop the theoretical skills and knowledge and have the opportunity to develop practical skills in a class situation. Individual learning includes: work/home-study, the completion of assignments and Individual reading and research.
The program comprises of the following 12 units of competency:
SIRXCEG001 Engage the customer
SIRXCOM001 Communicate in the workplace to support team and customer outcomes
SIRXIND001 Work effectively in a service environment
SIRXIND003 Organise personal work requirements
SIRXPDK001 Advise on products and services
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
SIRXIND002 Organise and maintain the store environment
SIRRINV001 Receive and handle retail stock
SIRXSLS002 Follow point-of-sale procedures
BSBWOR204 Use business technology
SIRXPDK002 Advise on food products and services
On successful completion of the program, learners will be awarded with SIR20216 Certificate II in Retail Services.
MIA will conduct a pre-confirmation of enrolment, LLN assessment with applicants to ensure their suitability, to undertake and successfully complete the course.
An IELTS test score of 4.0 or equivalent